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9-1-1 Support Services

Hidalgo & Willacy Counties in Texas

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Business Hours
M-F 8-12 & 1-5
 
Lower Rio Grande Valley Development Council
9-1-1 Department 
 
LRGVDC 9-1-1
119 E 5th St
Weslaco, Tx 78596
www.lrgvdc911.org 
 
866-849-6695 (toll free) 
956-682-3481 (ask for 9-1-1)

 Driving Directions
Click the map to open an interactive map in a new window.

NW corner of 5th & Kansas

Parking in north side lots

Enter from Kansas St

 
 
 We provide:
 
- 9-1-1 Database Maintenance for Street Name Changes and City Annexations
 
- 9-1-1 Systems & Support in Hidalgo and Willacy Counties for 18 Call Centers
 
- Rural Addressing & Mapping in Collaboration with City and County Planning
 
- Help with 9-1-1 Training and Outreach Events
 

 
  Key Challenges for 9-1-1 
 "Same Page, Same Map, Same Sign"
 
 
 1. Phone locations registered in the state's confidential 9-1-1 Database.
 2. Maps kept current so that dispatch & responders are on the same page. 
 3. Addresses for homes & businesses clearly posted and visible from the road.
 4. Street signs in place, visible, match maps, and are well maintained.
 5. Location data of emergencies automatically relayed to dispatchers & responders.
 6. 9-1-1 call transfers minimized to reduce response times and errors.  
 7. Telephone companies encouraged to notify customers of both their 9-1-1 and billing addresses.
 8. Anonymous calls minimized and malicious calls detected for the safety of responders & the public.
 9. Actual location sent to 9-1-1 for an office, floor, or building - instead of the main office address.
 10. Cell tower poor call reception or bad call location detected - and public educated about limitations.
 11. 9-1-1 Systems modernized to keep pace with wideband, network, and smart phone technologies.
 12. Identify those abusing 9-1-1 services, or using 9-1-1 without paying 9-1-1 fees, for legal action.  
 

 
 
If you think someone has been poisoned - call the Texas Poison Center
at 1-800-222-1222 right away. You can use TTY.
Do not wait for the victim to look or feel sick.
Do not try to treat the person yourself. 
 
LRGVDC ADMINISTRATION
 
301 W Railroad ST
Weslaco, Tx 78596
www.lrgvdc.org 
 956-682-3481
 
 
 Coordinator's Meetings
 

Regional 9-1-1 Advisory Meetings
 
1-22-2013 (jan)
4-23-2013 (apr)
7-23-2013 (jul)
10-22-2013 (oct) 
 
 

Texas South Network Meetings
 
 

 EMERGENCY MANAGEMENT